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‘Communication is Key’ To Surviving Travel Industry Crisis, |
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| With Adriatic Cruises on Hold Until May 2020, Katarina Line Says It’s Important to Keep Travel Partners ‘In the Loop’ |
| With all cruises cancelled along Croatia’s Adriatic coast through the end of April in response to the worldwide health crisis, Croatia’s small ship cruise specialist Katarina Line said that communication is important for travel partners to successfully survive the current industry challenges. “This too shall pass,” said Daniel Hauptfeld, managing director of Katarina Line, “By keeping all our travel partners in the loop, we make sure that everyone is ready to start the season as soon as government officials give the go-ahead and confirm that Europe, including Croatia, is ‘open for business again’.” |
| The ever-changing nature of the crisis presents a unique challenge to many travel advisors. No one can predict how long or how seriously the travel industry will be impacted. Hauptfeld says Katarina Line is working closely with their partners and addressing their concerns on an individual basis, ensuring that they meet their specific needs. |
| We’re getting some cancellations, but we're very reassured by the fact that most travelers are also rescheduling their cruises to a later date,” said Hauptfeld. “We're handling every call on an individual basis, helping our clients make the best decision possible under the circumstances. More than 98 percent of all our bookings come from agents, so their satisfaction is our first priority.” |
Haupfeld added, “This is not the first time the travel industry has faced enormous challenges, but we’ve always come through stronger than ever. We need to be patient and work closely together to overcome this.” |
| Katarina Line is offering fleet-wide specials of up to 40 percent off on some of its most popular round-trip and one-way cruises sailing the Adriatic out of Split, Opatija and Dubrovnik. For complete details, visit www.katarina-line.com. |
| About Katarina Line Katarina Line is a leading, award-winning DMC in Croatia and Croatia’s premier small ship cruise company with weekly guaranteed departures from the end of April to mid-October. It operates out of the major tourist centers of Opatija, Split and Dubrovnik. With a growing fleet of more than 60 ships in six different categories, the company serves more than 110,000 clients that include 30,000 cruise guests of all ages and budgets. Katarina Line itineraries give travelers the opportunity to explore the stunning natural environment and picturesque Mediterranean towns of Croatia while hopping from one island to another, offering guests unique opportunity to experience the true Croatia. The company enjoys an exceptional relationship with travel agents, which account for more than 98% of all bookings worldwide. Katarina line is a member of many different travel associations, including USTOA, ASTA, NTA, ACTA, RDA, STAN and ETOA. For more information, call toll-free1-800-485-3121 or visit www.katarina-line.com. |