POSITION DESCRIPTION

Job Title: Reservations Sales Agent
Reports to: Director of Reservations
Location: American Queen Steamboat Company – Corporate Office
Job Status: Hourly / Non-Exempt

Job Purpose

Position is crucial to the success of the business and is responsible for creating an outstanding first impression of the American Queen Steamboat Company. It is important to provide a positive image of the company from the start by greeting the guest over the phone and provide them with an overview of the company as well as a comprehensive description of room types/services that will fit their need in order to increase our revenue.

Duties & Responsibilities

  • Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Outbound calling may be necessary depending on business needs.
  • Answer the phone within set number of rings, utilizing the appropriate greeting and following the reservations script in handling the guest inquiry.
  • Responsible for keeping accurate records of all reservation transactions and will be responsible for handling deposits and keeping accurate records of all deposits.
  • Responsible for attending training class and learning both the product and computer information.
  • Responsible for keeping accurate, detailed electronic notes upon completion of each booking transaction.
  • Responsible for supporting each team member in the AQSC Reservation and Sales Departments.
  • Ensure behavior and performance supports the company’s Mission.
  • Follow company values in responding to others in work situations.
  • Meet “standards for service” behaviors.
  • Use recovery steps to respond to others who are dissatisfied.
  • Make hospitality standards an important part of day-to-day duties.
  • Be a STEAM System example for others.

Minimum Qualifications & Requirements

  • Education:
    • HS Diploma or Equivalent Required
  • Professional Certification(s) or License:
  • Skills & Abilities:
    • Hotel and reservations experience helpful. Must have a sales technique, good customer service, communications skills, and attention to detail.
    • Work requires professional written and verbal communication and interpersonal skills. Ability to communicate and interact with people at all levels.
    • Work requires willingness to work Saturdays.
  • Experience:
    • At least 2 years of experience in similar role.
  • Working Conditions:
    • Office environment; elevator and stairs available. Work is administrative in nature.
  • Physical Requirements:
    • Ability to sit at a desk for extended periods of time.
    • Ability to stand and walk frequently.
    • Ability to bend, rotate and reach frequently.
    • Ability to carry, push/pull and/or lift materials weighing up to 35-40 lbs.
    • Ability to manipulate/handle/grip materials required to perform job.

The above statements are intended to describe the general nature and level of work to be performed. This job description is not to be construed as an all-inclusive list of all activities, duties and/or responsibilities that are required of the employee. All duties, responsibilities, or activities may be changed, as well as additional duties assigned, at any time with or without notice.

Additionally, it is understood that this position description is not an employment contract for any particular period of time. Both the employee’s relationship with the Company and the Company’s relationship with the employee is completely voluntary. It is understood that American Queen Steamboat Company has not and will not make promises to you regarding length and/or continued status of employment with the Company.