Airline passenger satisfaction has taken a nosedive lately thanks to more delays, cancellations, and sardine-can seating. I know, it’s not our fault. However, as a travel agent, you can still ensure your clients have a top-notch trip despite these hiccups. Here’s how:

If flights fall short, the rest of the trip can still be a winner. Suggest cushy accommodations where they can unwind post-flight. Point out exclusive local tours for unique cultural dives. Tailor itineraries to match their interests, ensuring the overall journey stays upbeat and…

Anybody who has ever heard me speak or has followed my writings over the years has heard me say more than once that “the mind quits first.” This may be an accurate reminder when the going gets tough and you tell yourself that you don’t have an ounce of effort left in you. But you soon overcome the impulse and prove to yourself that you do indeed have a little more left in the tank.

On the flip side, however, your mind can also be a deceiving piece of mental real estate that can lead you down a treacherous path that needs to be avoided. And this brings me to today’s title and my most recent “wake-up call.”

It was a sunny afternoon when I was taking…