Greetings, and Happy Halloween! I trust that your doorstep is ready for friendly ghosts and goblins tomorrow, and, if you're anything like me, you've generously stocked up on full-sized candy bars to keep the demons (aka old teens) at bay. Halloween is a unique and singularly enjoyable holiday, standing apart from the cluster of others. It's also a gentle nudge for my business, a reminder that the holidays are approaching.

As I witness the stores adorning themselves in holiday finery and my newsfeed awash with early gift ideas, I can't help but feel the need to take these three weeks before the holidays kick into high gear for some much-needed maintenance.

November is the time for me to put my ducks in a row for the following…

We have previously discussed the need to train clients. Let's revisit the discussion. It is not an exaggeration to indicate the success or failure of your travel business will depend on the extent to which you are capable of taking charge of your client relationships and professionally leading them into behavior conducive to traveling safely and…

Being “too busy” was just one of the key points (excuses) addressed during an interview I had in July with fellow author, consultant, and all-around good person Marsha Haygood. This is a common retort from more than a few people when asked why they have not followed through on some previously identified goal or objective. “I am/was/will be too busy.”

The truth is that we all have used that excuse from time to time, but the facts are that we always find the time to do what is most important to us. The secret is to sit down long enough to determine with some degree of clarity what is important to us. Then, to focus on the steps required to see this task through to completion,…