Isn’t it amazing how one little thing that happens at the wrong time can torpedo what was once a very solid relationship?  There are three businesses in town that I will need to think long and hard before I choose to support them once again.  No business is immune. It can strike anyone at any time. Each of the businesses failed at three very basic tasks, and none of them made a move to make it better. And it lost them my business. As I thought about it, I realized that this can (and likely does) happen to travel professionals across the nation. So here’s a cautionary tale for you to consider.

I had a tech issue last week (hence, my bad…

Dr. Carol Dimopoulos has a unique background that bridges the educational tourism sector and academia. In her industry role she serves as CEO and founder of Learning Journeys, a company focused on global transformational journeys which encourages participants to immerse in their interests and passions. The organization focuses on incorporating education into the global travel platform as well as creating social exchanges which initiate economic opportunities for developing…

Good bartenders are almost a breed apart.  Alternating between multiple clients, these professionals have developed a skill set useful to travel consultants.  The most accomplished bartenders deftly manage their many clients while effectively multitasking their way through the evening. Let’s look at the characteristics the most proficient resourcefully exhibit.

Great Listeners - We often speak of the similarity between bartenders and therapists. The skill they share with psychologists, however, is not their knowledge of the subconscious but their ability to listen well. Great bartenders make their clients the center of the world for a period of time, and they hear them.  Too few people feel heard. Give your clients your time, and…

Travel trade insurance company Trawick International provided a useful snapshot of each major cruise line’s pre-trip health and safety requirements in a TRO webinar last week.  The webinar provided information current as of last week, though fast-moving protocols may potentially change tomorrow. The webinar will be posted on TRO's Webinar Page on Monday afternoon, August 8th.

During the webinar titled Cruising in 2022: Preparing your Clients to Sail, Trawick VP of Trip Cancellation Bailey Foster offered up the following list of requirements for…

This marketing practice has many analogies or anecdotes to explain its logic. Going with the flow; swimming with the tide; sailing with the wind to your back; picking the low-hanging fruit. I am sure you have a few analogies of your own to remind you that it doesn’t make sense to spit into the wind or pull on Superman’s Cape.

  — Travel Research Online
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