“Experience is a brutal teacher, but you learn. My God, do you learn.” ~ C.S. Lewis

If you have been in this business for more than a few years, you have your share of battle wounds.  Like the drunken companions on their tiny boat in the movie JAWS, old travel professionals love to compare their scars.  The problem with scars, of course, is they result from injury. We are all a bit ragged from the past two years, but what I'm thinking about now are the self-inflicted wounds we incur in day-to-day business.

We don’t have to insist on making every mistake ourselves.  Sure, those scars are pretty impressive, but mistakes can also be very expensive. There has to be a better way. In fact, there…

Fasten your seatbelts travel professionals. You are about to play a major role in a New Year consisting of successes, failures, challenges, wins, losses, good ideas, bad ideas, and a whole bunch of “head-scratching” scenarios that are sure to upset your stomach. You can also get ready to do a lot of smiling. And I will be back to help you along the way in an attempt to keep you focused, motivated, and refining your own personal “happy dance.”

Similar to past articles I have been sharing, the next twelve months will consist of thought-provoking reminders you can identify with, and use to your benefit.

In the interest of time (your time), each week’s word count will be between 350 and 700 words. This will support my…