Last week, I was reminiscing about my time tending bar more years ago than I care to remember, but a friend of mine was the most amazing bartender, a great mentor, and just the type of person you want to be around. It did not matter if you were a co-worker, customer, or a stranger, you wanted to be near Pat. He made a great first impression and continues to do it today as a co-owner of a major sports franchise and prolific speaker. So, how does this relate to travel?

Simply put, you need to be Pat. Today, more than ever, you need to make your business and your personality so infectious that people will want to be near you. And when you think about it,…

"It's the little details that are vital. Little things make big things happen." - John Wooden

So often our business plans focus on quarterly and annual plans, eventualities so large we forget the small details of which they are made.  For example, "Customer Service" is a grand concept, encompassing a great many ideas and strategies. But in reality it is the smiles, the kindnesses, the empathy, and the concern for the well-being of the client bringing those ideas to life. It's easy to lose the details in our devotion to our grand plans, but success really is built out of the myriad small tasks making up our day to day activities. Perhaps we owe some consideration to details.

The…

There are a few phrases I hear myself saying more often these days. One of which brings me back to my early years, when I spent summers on my grandmother’s farm. “Make hay while the sun shines,” reminded us that when you made a living which depended heavily on the uncertainty of the weather, it was in your best interest to take advantage of favorable conditions while they presented…