Hallelujah. Our doors are once again open.  Sort of.   November 8th marks the day when the United States will partially end its Coronavirus travel ban which was placed by then-President Trump I the early days of the pandemic. Can we let out a collective sigh of relief?

While this move by President Biden does not re-open the floodgates to travel, it is a significant first step. With some caveats.

"It's the little details that are vital. Little things make big things happen." - John Wooden

So often our business plans focus on quarterly and annual plans, eventualities so large we forget the small details of which they are made.  For example, "Customer Service" is a grand concept, encompassing a great many ideas and strategies. But in reality it is the smiles, the kindnesses, the empathy, and the concern for the well-being of the client bringing those ideas to life. It's easy to lose the details in our devotion to our grand plans, but success really is built out of the myriad small tasks making up our day to day activities. Perhaps we owe some consideration to details.

The…

A former National Hockey League All-Star, Wayne Gretzky has been given credit for the phrase, “You miss 100% of the shot’s you don’t take.” This reminder, in and of itself, is quite logical. But if these nine words are not obvious enough, there are more ways to drive home this valuable message.