We all have been crystal-balling what the future of the travel industry may look like when the COVID-19 pandemic is finally in our rear view mirror. But the truth is that none of us know. The best we can do is keep looking at studies and prepare ourselves to (and I really hate this word now) pivot as needed when the time comes. With that said, I have seen some interesting studies that might help us all crystal ball a bit.

I think that leisure travelers will be opting for the familiar and trusted. Exotic destinations, especially ones with sub-standard medical care, will be a tough sell. Familiarity and comfort will be their guide. From plethora of studies I have seen, let me cherry pick some…

This week I ran across a quote that will forever be a favorite: “Courage is the foundation of integrity.” I love this quote not only for its plain simplicity, but also because it surpasses all of the political entangling  any significant or momentous thought currently. Nearly all of us can agree.  I searched for its origin, but the quote is ascribed to a number of people.  If you have a definitive source, please let me know.

With all humility I want to add to the thought captured in our quote. While courage may be the foundation of our integrity, it is equally true empathy is the foundation of courage. When we see others in a situation we can imagine…

I recently asked my friend Stuart Cohen to write the Foreword to my new book titled 100 bedtime stories for travel professionals. In addition to a few kind remarks, Stuart called the reader’s attention to the fact that there is not a shortage of self-proclaimed specialists spewing information whether valid or not. This thought got me to thinking of just how valuable my personal opinion is.

For some reason that remains unclear to me, the letters LEA flashed across my mind. These letters stand for listen, evaluate, and…