Well, here we are.  In early February of last year I wrote about our role in the then-foreign “Wuhan Coronavirus”. In early March I talked about my fears becoming a reality. And by mid-March, I was gobsmackedat what we were facing.  And here we are. What I thought and hoped would be a two-week bug has turned into something much more devastating to health and beyond.

Take a look at this screenshot from my March 2nd column

  — Travel Research Online
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Can you describe your ideal client?  To some, the question might seem a bit strange. After all, many of us are pretty happy to take clients as we find them. Yet, if it's true that relationship is really at the heart of every sale, then it behooves us to choose our relationships carefully since we will be spending a lot of time with our clients. The best travel professionals understand a simple but difficult truth: there are some people you cannot help. We think we want “clients” but in reality, we want “good clients.”

Most would agree that the best travel planning experiences happen with the best clients. It is true and no coincidence. Good clients have a…

Last week, before ending my Inner Circle sales meeting, I asked for opinions regarding my members’ most pressing concerns. I should not have been surprised when I heard the, more often than not, being related to sales. After all, without sales, you have no business. Without customers, you have nobody to service.

My mind shot to another recent response I received from those attending my Mastermind Owners Retreat in Cancun. The concern this group mentioned time and time again involved the negative behavior referred to as procrastination. In preparing for this week’s article, I decided to couple these two concerns…