As the travel and tourism industry has been one of the hardest hit during this crazy lockdown, the 5 Day Travel Agent Social Media Challenge has restored a hope many thought they had lost. I was honored to host this epic event online for agents across the globe. We had agents tuning in from Malta, Spain, South Africa, Ireland, Australia, United Kingdom, USA, and…

When travel comes roaring back. You had better be prepared. While no one is beating down my doors right now; if experience is any teacher, travel will take off once this pandemic is in our rear-view mirror. You can be sure your competitors will be ready. But will you?  Here’s what you can do to make sure you have a piece of that pie when it is served again!

Look hard and pick your business apart

Do you know what makes up your business? Have you ever really taken a deep dive and analyzed what makes money for you? What breaks even for you? What loses money for you? Do you have the right mix? Now is a perfect time to learn what all those back-office reports…

As Senior Vice President of Global Business, Christian is responsible for strategic global partnerships and new business development. In this role, he delivers exceptional service to Collette’s travel partners. He is also responsible for leading the business and growth efforts in our international offices located in Australia, the United Kingdom and Canada. Christian joined Collette in 2007. He holds an MBA from Babson College and a Bachelor’s degree in business from the University of New…

“Any action is often better than no action, especially if you have been stuck in an unhappy situation for a long time. If it is a mistake, at least you learn something, in which case it's no longer a mistake. If you remain stuck, you learn nothing.”

― Eckhart Tolle, The Power of Now

I am a believer in action. So many times in my professional career, I have been faced with tough decisions, typically arising out of a crisis of varied sorts. The Gulf war in 1990, 9/11, SARS in the early 2000’s, having to start a career over in 2004, the real estate crisis of 2008, Covid-19 in…

If you have been reading any of my daily articles over the last four years, you know I have a penchant for the “analogy.” (Comparison; similarity; equivalence between independent parts; a form of reasoning.) 

Today’s idea came to me while I was climbing to my roof to replace a few loose shingles torn by a recent windstorm.

You probably never stopped to focus on it, but ladders are potentially dangerous constructs. Notice how many “warning” labels are glued to the sides of your ladder. Just like Jim Croce recommended in song “not to mess around with Jim,” I’m telling you not to mess around with ladders. (But I…