With more than 300 million people living in the United States, over 27 million of them are entrepreneurs. While I despise that word nearly as much as many women despise the word “moist,” for the sake of this column, it is probably most fitting. The travel agency segment of the travel industry is generally run by entrepreneurs. From Ted Arison to Thomas Cook to Curt Carlson to Arthur Tauck to you and me. And while my agency is different from yours; and we are certainly vastly different than a Carnival Corporation or a CWT, there are three concepts we hold in common that will go a long way to assuring our success. And they are surprisingly simple.

Get It Right

It all starts with an idea. You…

“...to prepare to stay in a place or position for a long time, usually in order to achieve something … (Cambridge Academic Content Dictionary © Cambridge University Press)

Another fine mess we’ve found ourselves in. But we are not without power and a course of action. We have weathered these storms in the past. The first responsibility we have to our companies, and therefore our employees and families, is to preserve our house. 

While the most immediate impulse, correctly so, will be to cut expenses,  it is important to do so rationally and with an eye to the future. Done correctly, cutting expenses has the same effect as trimming your sails in a strong wind - you gain more control over your boat. Done incorrectly,…

You personally may recognize the following word as “putting the cherry on top.” The word is “lagniappe,” which I believe stems from a Cajun French word that means more than…