Times are changing. In the past thirty years, we have seen such an incredible technology explosion, it is hard to keep up. But you must if you are to survive in an industry such as ours.  It is dog eat dog.

Gone are the days when your competition was down the block from you and you were both vying for old Miss Smith’s business.

Without going out on a huge limb here, I am guessing it has been a while since you went home with red fingers, printed a paper ticket or issued a boarding pass. When was the last time you received a client’s cruise documents in the mail with a nice fake leather…

Joel Cohen is a travel industry veteran, having worked closely with the President of New York City Vacation Packages, Barry Tenenbaum, for over 40 years. Both an accomplished author and speaker, Joel Cohen has appeared at many travel industry events. He was once named the Who’s Who of American Business Leaders, and with his customer first attitude it is no wonder why. Joel has helped to build great relationships with both travel agencies and industry suppliers.

New Orleans is where I first read the four words in today’s title, and they immediately caught my attention. I was waiting for a flight to Atlanta while reading the Sunday edition of The Times – Picayune wondering what the heck a "Poboy" was on the breakfast menu.

Refuse To Be Bored read the headline.

Just the day before, I had shown a slide during a franchise presentation which read "Mistakes are never boring." I think this is why I made the connection with this particular headline. I wanted to know…