I recently heard that the average worker in the US receives more than 100 emails in a single day. Let’s expand that. 700 a week. 36,400 per year!  And I might venture to say with all the promotional emails we receive from preferred suppliers, trade associations, and trade publications, we are closer to 200 per day.  How do you handle it all? If you are like me, not as well as you should. I was at a networking event a few weeks ago talking about this. Here are my 7 takeaways!

“To change ourselves effectively, we first must change our perceptions.” ~ Stephen R. Covey

The beginning of a year inherently is a time of transition, a good time to assay our perspective.  Each of us has just spent another year in our business and personal lives moving forward, back, laterally and standing still in turn. Hopefully we have progressed a bit on whatever journey  we earlier set ourselves and feel as though our time has been well invested. Inevitably, however, we have our regrets, things we now want to do differently, take more chances or perhaps fewer depending on circumstance. 

However we gauge success, the best of us tend to be our most harsh critic.  If your…

No truer words have ever been spoken than the sort phrase, “Talk is cheap.” There is not a business, still in business today, that does not profess that they provide superior customer service. I often have to remind these very same businesses that “it isn’t wise to bite the hand that feeds you,” and that “customers are your only source of revenue.” The truth is that nobody seems to be paying attention to me, or these cogent reminders. Service today, if I may candy-coat it, stinks and there are no signs that it is going to get any better.

Let’s look at this “service” thing from a slightly different angle.

If you want to get to the top of the sales profession, you have to start focusing…