1993-1996

Regional Administrative and Financial Director of Club Med, Cairo office

1996-2010

Financial Manager of STI Voyages France…

Independent contractors now make up over fifty percent of all travel advisers in North America, and one of the biggest challenges they face is finding new prospects.

They become captivated by stories of the agent who fell into a large booking from someone who found them on Facebook. They don’t realize, the this is typically an anomaly and one or two marque bookings does not make a business.

There are a number of agents who do use social media successfully as part of their attraction strategy, but they know they must be consistent and persistent in their efforts to build relationships with…

I ask participants in my seminars if they know anybody who has acted like a jerk. I then ask them if they have ever been a jerk. Virtually everybody in the room sheepishly raises their hand. I then remind them that they are nice people by and large although at times they can act less than exemplary. They giggle, knowing I just hit a nerve.

Well, my friends, as the true professional that you are, it is in your best interest to display a little empathy at times when your clients and prospects briefly exhibit the behavior of a… jerk. It will pass.

Here are nine reasons why people can come across as……