When a 178-year old company goes belly up it is no fun for anyone! Six hundred thousand travelers were stranded around the globe as the Thomas Cook Group ceased operations on September 22, 2019. And while this was a nightmare for the British government who repatriated 150,000 residents at no cost to the travelers, many others were not so lucky. But the collapse of the world’s oldest travel brand was not the only casualty.

Take Cook Travel, an air consolidator in New York. NOW LET ME BE CLEAR, THEY ARE FINE. THEY ARE STILL IN BUSINESS AND A GOOD AGENCY. But, undoubtedly for many years prior to the dissolution of Thomas Cook Group, I am confident that Cook Travel appreciated the boost. I am…

Richelle joined Goway Travel in 2014 and has held several positions during her tenure. She was promoted to General Manager of Goway’s Idyllic Islands division last year which oversees travel to exciting destinations such as Tahiti, Fiji, Maldives, Greece and the Seychelles.

A veteran in the industry, Richelle brings over 20 years of experience driving sales, overseeing successful marketing campaigns, and creating once-in–a-lifetime itineraries.

She fell in love with travel to the South Pacific early on and has spent most of her career promoting travel to Australia, New Zealand and the beautiful islands of the South…

Most travel agents who have been in the business for any period of time can tell stories of clients who, in some manner, disappointed the agent in the  relationship. The client who took the agent's hard work and booked direct, or the client who could not be found when final payment was due. The client who goes to the airport without their documents and blames the agent. The client that won't return phone calls. The client who is upset that the agent cannot find a trip to Hawaii for 7 nights for $499. The client who discovers a cruise $50 cheaper on the internet and is unhappy. In almost every instance, however, the real root of the problem can be found in a failure of…

With so much going on in the world, it has become more difficult to focus on the task at hand. Multitasking seems to have become a survival skill. But here is where I disagree: Multitasking is a shortcut to disaster.

You can’t allow your attention span to drift away from what you are doing at the moment. Becoming distracted is often considered normal. You simply can’t be considered normal in this regard.

If your primary responsibility is to help people, then it is in your best interest to pay attention to the people you are trying to help. Reality teaches us, as well as my personal experience, that your mind will wander at times. If you have a short attention span (like I do), knowing that you…