I remember that phrase from my teen years. My father used to use it when I was trying to talk him into something that was probably a very bad idea. And today, I want to talk a bit about BS.

Today’s client is far from ignorant. In fact, they often know more than you do. So how does an agent survive? Hint: it’s not by trying to BS a client. In fact, it’s a simple…

Having spent the majority of my professional career in the travel industry working with both Cruise Lines and Tour Operators, I joined the Celestyal Cruises North American team in February 2019 with a divine passion for cultural exploration, destination immersion and a devotion in expanding our products and services to our strategic partners in North America.

My role involves traveling Western North America to assist our strategic partners in helping grow their Celestyal Cruises business. Much of this time is devoted to client and agency visits, often for training, luncheons or virtual webinars conducted in house to home agents who don’t live in the ‘neighborhood’. In addition, I also conduct many webinars to assist with education for new clients/agencies…

Paris is a tried and true destination. Romantic, classic, and full of culture that has influence the entire world in multiple industries. Of course, there are the monuments that one must see. The Eiffel Tower, an iconic sight that captured so many hearts its original purpose as a temporary installment was extended to the foreseeable future. The Arc de Triomphe, a celebration and remembrance of France’s epic past. And, group tours through one of the most prestigious museums in the world, the Louvre. But there is more to Paris that these larger sites, a deeper feel for those that have been there and thought they’ve seen all that Paris has to offer.

Buenos Aires, Argentina is the perfect mix of Old European influence and the passionate culture of South America. The largest city in Argentina, it was named after the fair winds which drove the trade in and out of the city. This made the city a blender of culture from all around South America, and the world. From classic architecture to some of the best steaks in the world, Buenos Aires will delight the traveler with its sights and sounds.

  — Travel Research Online
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I must admit that although I have come to learn that there are more than a few weird people in the world, I still have trouble coming to grips with The Polar Bear Club. These folks get nearly naked and plunge themselves into the ocean on New Year’s Day for reasons beyond my comprehension.

To me, this exercise is spelled “strange behavior.”

This past year however, I looked at the PBs and thought of something entirely unrelated to splashing around in cold water. I thought of you and the sales profession. Go…