You probably haven't heard a lot about Guyana as a tourist destination. But that's about to change.

Bolstered by a relatively modest budget and an infusion of new talent, which not only includes a new Director, but a new Board, new support staff, and new market reps honcho — the Guyana Tourism Authority (GTA) is hoping to compete with the heavyweights of South American tourism.

Leading the charge is Brian Mullis, who was appointed director of the tourism authority last April with a mandate to restructure the agency, pull its tourism marketing and products into the 21st century, and ultimately put Guyana in the sights of eco and adventure tourists around the…

KATARINA line, the largest DMC based in Kvarner region and one of the leading Croatian tour operators is also the premier small ship cruise company with weekly guaranteed departures from the end of April to mid-October from the major tourist centers of Opatija in Kvarner area, and Split and Dubrovnik in Dalmatia. With a fleet of more than 60 ships, the cruise line caters to all ages and budgets with itineraries that give travelers…

It’s that email every travel agent dreads, “Subject: Flight Cancellations: Airline.”  The email arrived as I was returning from a mid-year conference and two-night inaugural cruise. I was sitting in traffic at a stop light when the email popped up on my phone. A planned ATC (Air Traffic Control) strike would close the airport in MRS (Marseille Province Airport), causing my clients’ flight from VCE (Venice Marco Polo Airport) to be cancelled in two days. The notice arrived late in the evening Italian time, but with two days’ notice to my clients as well as the transfer company. The time difference would also allow me to search for options on flights.

I was also able to study the limits of their travel insurance policy to discover…

Here are five more reminders:

68% – I want you to remember that customers will come and customers will go. They will enter your life and depart at different times. You can think of this as the “customer cycle of contribution.” The fact is that when customers choose to part company with you, they do so, more often than not, for a reason. And the reason, more often than not, is not the reason you think. 68% of the customers you lose will not be leaving because of something you did. They will be leaving because of something you did not do. 68% of lost customers choose to buzz-off simply because they feel you don’t care about them. Think about this and then do something about it.…