I have enjoyed the articles that I have been reading on your website, very informative. I've been doing a lot of research on being a travel agent and if it is the right career change for me. There is a lot to learn! One of the questions I have would be: Would it be more beneficial to try and get a job at AAA as a Travel Agent first and learn the ropes or to sign up with a Host Agency? There is a AAA position open in my area and the more I was reading it, it sounded like a lot of sales (possibly more geared towards selling memberships). I've had 1 experience doing sales back in the 90s selling Tupperware and I wasn't…

An often overlooked destination in France, Lille is a charming European city on the northern tip of France. It is mostly accessible by walking its streets, which are lined with French architecture. There is a slower pace compared to Paris, perfect for relaxing outside a café and taking in the air of a great getaway. Thanks to Back-Roads Touring, today we’ll go over the main points of why the traveler will revel in the atmosphere of…

Located within the Iguazú National Park, Iguazu Falls offers several trails and railways with phenomenal views of its 275 individual waterfalls. The diverse wildlife and beauty of the park moved the UNESCO to declare it a World Heritage Site in 1984. The largest waterfall system in the world, Iguazu Falls is consistently recognized as one of the most outstanding of nature’s wonders. Though the Iguazu river flows mainly through Brazil, over 80% of the falls are located in Argentine Province of Misiones. With a name consisting of the Guarani or Tupi words for “big” and “water” Iguazu Falls is a destination experienced travelers place near the top of their lists of “must see” adventures. 

The waterfalls can be accessed from both Brazil and Argentina. The Argentinian side…

Here is another two-part message. Those of you who know me will easily recognize these four rules:

80/20 Rule – This rule is uncanny in its effectiveness. It implies that 80% of your profit originates from 20% of your client base. What does this, as far as Customer Service is concerned? You must identify which clients are contributing most to your eating habits and treat them accordingly. No, you do not have to treat everybody equally. You do have to treat everybody honestly. Identify your top 20% today and thank them for stopping by.

1.6% Rule – This is a rule I founded myself resulting from a little math following the Winter Olympics a few years back (Nagano, Japan). The difference between a gold medal winner in the men’s…