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Editor’s Note — TRO wants to remind it’s Travelgram readers the articles presented here are meant to assist you in remaining informed and prepared to discuss travel news of the day with clients.
Destinations
Italy's Hottest New Destination? Yes, Milan
THERE’S A HOT NEW destination—a cultural, culinary and style center—trending in northern Italy. It’s called Milan and it’s been hiding in plain sight for decades beneath its reputation as “Italy’s industrial capital” with countless references to its factories belching gray smoke over gray buildings in gray weather. Though social media has paraded the city’s charms during Milan Fashion Week…
— The Wall Street Journal
Wellington Makes Lonely Planet's Top NZ Destination
Travel guide Lonely Planet has just released its latest book about New Zealand, naming 20 must see destinations and things to do. It said Wellington's coffees, craft beers, restaurants and arts scene gave the Capital an edgy yet sociable vibe, and the erratic weather "only adds zest". Unique and quirky bars and shops are dotted throughout the city, but it's the cafes and…
— Radio New Zealand
Tours and Activities
Here's Why Savannah, Georgia is the Perfect Fall Destination
Whether you are into history, spooky haunts or food, Savannah, Georgia is a must visit fall destination. The cooler temperatures make this Southern city a little less stifling. It is time to pack a bag for a fun, weekend getaway to this popular destination. Savannah is the oldest city in Georgia. Established in 1733, the city has been influential in much of American history. Additionally, it is home to many first…
— Cultress
Less Snow Prompts Push to Lengthen Grand Canyon Visit Season
With snowfall dwindling at the Grand Canyon's North Rim, tourism promoters see an opportunity to stretch out the visiting season at the less popular side of the canyon so more people experience it and spend money in the region. The canyon's North Rim is fully open less than half of the year and isn't as easy to get to as the South Rim, which attracts 90 percent of the canyon's annual 6.25 million…
— Santa Maria Times
Cruise
The Best Cruises for Photography, From Eagles in Alaska to Temples in Bali
Cruises provide amateur photographers with fantastic opportunities to perfect their prowess behind the lens. Multiple stop-offs give access to different landscapes in a wide range of conditions, and many cruise lines offer shore excursions designed with photographers in mind. We're also seeing more cruises created just for snappers, while a growing number of ships have…
— Telegraph (London)
Five Things to Know About Norwegian Cruise Line's Bliss Cruise Ship
At a Glance: This is the first mega ship to debut in Alaska, and it’s designed to make the most of the scenery, with two gorgeous observation lounges providing 180-degree views of the calving glaciers and breaching Humpbacks. Plus, Norwegian Bliss has the line’s latest family-friendly features. For the active parents and kids this ship draws, one of the coolest new features is the laser tag…
— Travel+Leisure
Lodging
You Can Get a Tattoo at DC's Latest Hotel for Millennials
DC will get its first Moxy hotel, at 10th and K streets, NW on October 30th. The six-year-old brand from Marriott already has outposts in London, New York, Chicago, and dozens of other locales. Its Washington debut follows several other recent hotel openings aimed at hip, young professionals. Eaton DC—the resistance-themed property down the street at 12th and K—opened this…
— Washingtonian
Hotels Prepared for Hurricane Florence Evacuees - and Their Pets
Hotels outside the destructive path of Hurricane Florence are starting to fill up as residents evacuate their homes to escape the Category 4 storm. Many hotels in the Carolinas, Virginia and elsewhere are preparing for the storm and waiving fees for cancelling reservations and guests traveling with pets. “We are seeing a major increase and demand and doing our best…
— USA Today
Other and Odd
Travel Providers Must Bridge the Personalization Gap to Meet the Demands of Consumers: New Mindtree Study
Reliance on legacy systems and siloed data has led to fragmented personalization efforts and a customer expectation gap. Emerging technologies have created unprecedented opportunities for travel industry providers to offer seamless, context-relevant and personalized experiences. However, a new survey commissioned by Mindtree titled, " Expectations vs.…
— Pilot Online
The Simple Charm of Russia's Wooden Airports
This is the era of the glass and steel airport. As if made from the same mold, shiny, glittering terminals have become a status symbol for any city with aspirations.
But all of this is a world away from the remoteness of Russia's Arctic regions and the Siberian wilderness. Here you'll discover an entirely different type of airport, built in the mid-20th century when the Soviet Union…
— CNN
Today in History
The Re-Discovery of the Lascaux Caves
On September 12, 1940, four teenagers and their dog were exploring the hills near their home village of Montignac, France. They discovered the entrance to a cave, and walked into its interior. On the stone walls were fantastic paintings of humans and large animals. They had discovered…
— Travel Research Online
Press Releases of Interest
American Cruise Lines’ New Ship Styles & Positions Coast to Coast for 2019-2020
American Cruise Lines has announced a new schedule of cruises for the 2019-2020 season, highlighting three distinct ship styles and an unmatched breadth of itineraries across the country. In 2019, the Line will operate 11 small ships—adding Modern Riverboats—a revolutionary new ship…
— Travel Research Online
Mike's Morning Missives
Customer Service Rationale
 It still amazes me how so many companies still do not pay more attention to making their customers feel more comfortable. I won’t bore you with my true stories, but I do want to remind you of the following four facts:
People have tasted excellence. They know what “really good” looks like, feels like, and tastes like. And they like it. They want more of it, and they believe that they deserve nothing…
— Travel Research Online
Read the rest of this article »
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TRO and The Travel Institute Scholarship Program
TRO believes ongoing training is important to the health of the travel professional. Therefore, we have partnered with The Travel Institute to assist travel agents to earn their Certified Travel Associate designation. TRO will be awarding a $100 scholarship to at least one attendee of TRO webinars each webinar. If you want to be considered for the scholarship you need only to register here:
http://www.thetravelinstitute.com/troscholarship/
and then attend TRO’s webinars. Winners will be selected and notified immediately after each webinar!
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Upcoming Training Opportunities
What's New for 2019 with Image Tours
Wednesday, September 26, 2018 at 1 pm EDT/10 am PDT
Having been in business since 1939, Image Tours is one of the most experienced Europe tour operators in the world and they have earned a reputation for high quality tours at an affordable price. While their emphasis is on introducing your clients to the European way of life, Image Tours remains aware of the small details appreciated by American travelers.
Register Now ➠
Learn how to become an Australis Specialist and earn more!
Wednesday, September 19, 2018 at 1 pm EDT/10 am PDT
Learn how to become an Australis Specialist and earn bonus commissions with host Kathy Simpson when you take a virtual cruise through Patagonia\'s wonderlands.
Register Now ➠
Discover Switzerland by Rail
Tuesday, September 18, 2018 at 12 pm EDT/9 am PDT
Join Vacations By Rail’s Discover Switzerland by Rail webinar and uncover the top-rated adventures and memorable experiences that highlight a Swiss train vacation.
Register Now ➠
South Africa and its luxury, award-winning lodges and camps
Wednesday, September 12, 2018 at 3 pm EDT/12 pm PDT
Join South African Airways and Singta on a journey through our awe-inspiring country.
Register Now ➠
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