Professionalism, we hear about it every day. For some reason the subject comes up more & more often in discussion. The majority of travel agents I observe do exhibit a high degree of professionalism. They are the first to point out there is no place in this business for those who behave otherwise. However, some agents, particularly new ones, will sometimes let their passion get in the way of good business and common sense.

What does it mean to be or act “professionally”? Here are a five things I believe epitomize what it means to be a travel professional.

Let’s get this clear once and for all: It is your business. It is your life. It is your future. You have yours and I have mine. Others have theirs.

If you want to do or accomplish something (anything), it is entirely up to you. If you want to speak to me, and you call me and leave a message, it is not my responsibility to call you back. You wanted to talk to me, remember? You must keep on calling until you accomplish your goal.

Don’t expect me to care about you or your problems. I have enough problems of my own, thank you very much. If you want to succeed in this or any other business, decide what it is that YOU must do, and then do…