Earlier this week, I was helping my daughter with a project she is working on for PRSSA and we were discussing the recent resignation of, and subsequent extrication of John Schnatter from his company, Papa John’s Pizza. For those living in a hole, he used a racial slur during an internal sales call that was leaked. Within hours, he had resigned from the company. Within days, the decision was made to remove his iconic image from all marketing, donated monies were returned and his name was removed from the University of Louisville’s 65,000 seat football stadium formerly known as Papa John’s Cardinal Stadium.

Of course there have been other instances of words getting people in trouble. Justine Sacco boarded a flight to South Africa…

Hans holds an MBA from Erasmus University Rotterdam, The Netherlands. Until 2008 Hans held various marketing and sales roles in Fast Moving Consumer Goods companies like Kimberly-Clark and Sara Lee. In 2008, Hans combined his love for adventure travel and his expertise in marketing when he joined TUI and became Managing Director of Sawadee Reizen in The Netherlands. In 2010, Hans moved to Toronto and became president of Quark Expeditions, the leader in polar travel. In 2015 he took over responsibility for all adventure brands within TUI, a business that was sold to KKR in 2017. In 2018 Hans became CEO and President of boutique luxury cruise start-up Victory Cruise Lines in the United States, while he…

There are many good reasons not to make price the centerpiece of your presentations, but here's the best one.  Your client only thinks price is important.  The reality, of course, is that every day the client chooses considerations of value over price, even when they begin the conversation by telling you they want to travel "as cheaply as possible."

What the client says and what the client actually means can be two different things entirely.  The client doesn't really mean they want to walk to their destination and sleep under the stars.  The client is expressing their concern about paying too much, about not achieving a good value. The unfortunate fact is all too often the travel professional is immediately…

A recent news story reported on a working woman who apparently had too much on her plate. I was instantly reminded of the lyrics from The 59th Street Bridge Song by Simon & Garfunkle.

“Slow down you’re moving too fast.

You’ve got to make the morning…