Are you still struggling with your email newsletter?  Are you (gasp) not sending one out?  As anyone who knows me knows, I am a strong believer in the power of email. Next to face-to-face it is the most powerful tool you have--even more-so than the telephone! Your website is like any store in your local mall. People can stop by, take a look, maybe buy, maybe not. You have very little control. With email, you are more like the trusted UPS driver that has the code to the front door so they can leave packages inside.  Think about it. With an opt-in email newsletter, your customers and prospects have given you explicit permission (and never add names because you can) to come into their email…

I once had the distinct pleasure of speaking to a room full of car sales managers.

And you think your job is hard!

Every sales joke known to man has featured the car salesman as the focal point at one time or another. Next to root canal or a lobotomy, spending time with a car salesman has to round out the top three of places where you don't want to spend your Saturday…

There are times when the business of travel planning can be a bit overwhelming. There are bills to pay, meetings to attend and marketing that needs to be done. Clients are calling with completely unreasonable requests and that hotel still has not paid the commission on a trip completed in June. Your desk is covered in paper.

The drawbacks to disorganization are all too familiar to me. I'm not a detail person, and my inability to work methodically shows. I clean my offices in flurries of activity and almost always uncover some important detail that was due to be completed yesterday. Every other important activity, like marketing and sales, suffers as a result. There's little good to be said about clutter and yet, somehow, we too often…

Marcelo Gallo joined Australis shortly after receiving a Bachelor’s Degree in Tourism Resources as an expedition guide, where he quickly caught everyone’s attention. He quickly became a part of the professional expedition team. Marcelo’s knowledge of the area and the history, paired with his outgoing nature and exceptional interest in both the activities and the passengers, have led him to become an excellent expedition guide. With over a decade of experience with Australis, Marcelo garnered the title of Expedition Team Leader. To learn more about Marcelo, and Australis, continue on to the interview below.…