I love the travel industry. I got into it back in 1997 (you do the math, big numbers scare me) and never looked back. I have said it before; but this is generally a happy business. People do not come to us with problems. While we do solve some problems, our primary task is to facilitate travel dreams. As a whole, I love my colleagues in the industry. There are very few industries in existence where competitors are so willing to freely share their successes. My colleagues are honest, trustworthy and nice. Well, except for this…

I must admit it was a few years ago when I spotted the article in the Sun Sentinel that read: "Stones fans can't get no satisfaction." Years later, the message still holds water. Hear me out.

As you may know, Mick Jagger of The Rolling Stones and his cohorts in music, put the energizer bunny to shame. Those guys keep going and going and going. But in this particular article, the reporter who attended a Rolling Stone Concert interpreted things from a slightly different…

"I'm as proud of many of the things we haven't done as the things we have done. Innovation is saying no to a thousand things." ~ Steve Jobs

We have a strange relationship with the word “No.” From childhood, we don’t like hearing the word, and as business people, “No” often signals the premature end to opportunity. Hearing a refusal can be painful.

Unfortunately, our dislike of the word too often means many of us have problems saying “No” ourselves. We have a bias to taking on tasks, of saying “Yes” when at all possible. As a result, we overcommit our time and limited resources. Trying to be positive and agreeable, we find ourselves increasing our own overhead beyond a safe…

Jennifer Dugan is the owner of Dugan's Travels, a travel agency that currently boasts 450 work-from-home agents. With a determination to succeed and stay at home with her growing family, Jennifer has worked tirelessly to put her agents first. From Dugan's University Events to Agent Retreats, Dugan's Travels makes being a travel agent and still maintaining a life outside of the job possible. Jennifer Dugan used the motivation of other mothers like herself to propel the business forward, and over the last 19 years Dugan's Travels has grown, changed, and become largely successful. Continue on to learn more about Jennifer and her journey with Dugan's…