My agency has evolved over the years. I entered the world of travel (as a profession) in 1996 when I purchased a single location agency. We grew it to five locations, weathered all sorts of issues including 9-11 and I sold the retail aspects in 2005. I continues on with a niche agency I had developed selling group travel to single parents and their kids. And I continue that to this day.

All too frequently, I get the ignorant comments such as "why are you still in a dying industry?" and "how can you make any money doing that?" And make no mistakes, those are ignorant. Am I rolling in the dough to the tune of mid-six figures? Not even close. But so far, I have…

Before reading today’s column please (please) do yourself a favor and watch this two-minute YouTube video.

People love information. If you give them something interesting to read, you can direct them anywhere you choose. Your selling power will increase more than you thought possible once you begin choosing the right words.

You are offering a quality service to your prospect list that will add quality to their travel experiences. The problem is that if the competition is saying the same thing, what will make them choose you?

Things go wrong.  In any given week, there are problems aplenty with clients, suppliers and associates.  There seems to be no lack of blame on social media. But I ask you, who is to blame?

If you are lucky, you are.

I come from a school that requires accepting total responsibility for everything that goes awry. In fact, I think the best years of my life began when I decided most of the problems in my life I was responsible for creating and my destiny was of my own…