First United was dragging passengers off a plane to accommodate a crew shift; and now, less than two weeks later, American has hit a woman in the head with a stroller and a flight attendant has challenged a passenger to a fight. What is happening to the “friendly…

POGO was the comic strip that became somewhat famous for the following saying: "We have met the enemy and he is us." Without bumming you out today with too strong a message, I feel it is important to tell you in no uncertain terms to “Snap out of it.” (Reference to the movie Moon Struck)

Too often we are our own worst enemy and we allow ourselves to fall into self-imposed traps that thwart our progress and turn our lives into less-than-attractive works of…

"For any man of good will, there is work to be done here, effective, virtuous, satisfying work which can give rich meaning to one's own life and to others" ~ Abraham Maslow

What do you want? It is amazing how difficult the answer to this simple question can often be.  Perhaps it really isn't such a simple question, and  it's even a little bit dangerous.  Most of the decisions we make daily revolve around our desires, yet it can be hard to decide what we really want to have, what we want to do and what we want to be.

The question of desire is not insignificant to building your travel practice.  We engage in what we do, regardless of our profession, because of our desires.  We…

Terri Burke (MCC, CTC) has an extensive and varied travel background spanning over 30 years.  Her travel industry career began as a frontline agent and includes executive positions with supplier and retail industry leaders including Norwegian Cruise Line, Holland America, Cruise Planners/American Express, AAA National and the Globus family of brands. As part of her travel industry career, she has successfully developed and coordinated two award-winning online travel agent universities and is a champion of travel industry education and accreditation.  Through the Avalon Waterways Specialist program, Burke inspired travel professionals to become certified with this important online river cruise training…