Destinations
My Vancouver: an unfolding story
Vancouver as what you might call an improvisational air. The city’s friendliness toward immigrants shows in the streets. Walk through the Gastown area and hear Arabic, Japanese, Korean, Mandarin, Portuguese,…
— New York Times
The Cook Islands: See the South Pacific on a budget
The Cooks have the sun and sand and aqua waters you’ve always associated with the South Pacific, as do Tahiti and Fiji. But there are several ways the Cooks stand out from those other destinations…
— USA Today
Late-season is Lake Tahoe's sweet spot
California's abundance of atmospheric river storms this winter has not only been a boon for a state desperately in need of rain, but it also has boosted Lake Tahoe snowfall numbers higher than the past five seasons…
— San Francisco Chronicle
Tours and Activities
Britain's 20 greatest landscapes
With warmer weather finally hear and summer right around the corner, we asked a renowned landscape photographer to choose his favorite British landscapes…
— Telegraph (London)
Universal Studios Hollywood adds high-def to Potter ride
Less than four months after Universal Studios Hollywood removed the 3-D feature from its Harry Potter flying simulator ride, the park has upgraded the attraction to include high-definition images of fire-breathing dragons, enchanted trees and evil flying creatures…
— Miami Herald
Cruise
New Silversea Cruises flagship debuts in Italy
The Monaco-based cruise company on Monday took delivery of its first newly built vessel in seven years, the 596-passenger Silver Muse…
— USA Today
Exploring the Mississippi by steamboat
She is just one of the American Queen Steamboat Company's fleet of magnificent vessels. American Empress travels the Columbia and Snake rivers in the Pacific Northwest, while the company's newest steamboat American Duchess, which is currently being fitted out as a super-luxurious, all-suite vessel…
— The Independent
On a culinary cruise, you eat well and learn to cook well
If there is one thing almost as certain as death and taxes, it's that a passenger on a cruise ship will never go hungry…
— Miami Herald
Transportation
Boeing's new 787-10 Dreamliner completes its maiden flight
Boeing's new 787-10 Dreamliner completes its maiden flight. The event came at Boeing’s assembly line in North Charleston, S.C., where a large crowd of employees and onlookers gathered to watch the “dash 10” version of the Dreamliner take to the skies for the first time…
— USA Today
End of line for epic American train rides?
Cinematic landscapes roll by the window as a photographer takes a ride across America on an Amtrak train route that could soon be a thing of the past…
— CNN
Lodging
Bed down under the red roof of the seaside Hotel del Coronado
When the 20th century began, there were dozens of grand hotels like this across the country, built mostly of wood. But a bunch of them burned. This resort is a rare survivor, California's most regal Victorian…
— LA Times
Castle hotels: Your own 'Beauty and the Beast' fairytale
Moats, drawbridges and centuries-old charm are more affordable than you might think. Here are 15 of the world's best castle stays from Ireland to India…
— CNN
Other and Odd
15 Fabulous Things Every Woman Should Do While Traveling Solo
Why is traveling solo so wonderful? Let us count the ways: no one rushing you through a museum you paid $25 to enter, no one slowing you down on your way…
— The Huffington Post
April Travel Deals: Don't let tax day stop you from having fun
April offers plenty of free or low-cost deals and adventures to help you take your mind off any impending tax bills and start enjoying spring…
— NBC News
Today in History
The First Pony Express Run
On this day in 1860, a series of Pony Express messengers rode their mounts from Saint Joseph, Missouri to Sacramento, California. Reducing the time for mail delivery between the coasts to approximately 10 days, the Pony Express service carried letters on a horseback relay…
— Travel Research Online
Editorial Musings
Sometimes the best ideas are the simplest
by John Frenaye
Monday April 03, 2017
Way back when i n a and far, far away, airlines used to give travel agent certificates for free or discounted travel. One time, I had a bunch of them to use with US Airways and decided to just walk up to an airport with a suitcase and go someplace new based on the clothing in my bag—warm or cold. It was exciting. It was cool. I told the ticketing agent to just let me know the gate and not the destination. I tried to not know, but usually the gig was up when I arrived at the gate. But the serendipity was intoxicating. Fast forward to my discovery last…
— Travel Research Online
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Mike's Morning Missives
10 Nonverbal Tips Designed to Improve Relationships: No. 1
 For the next 10 days I am going to share ten important reminders that will help you take your business and your life to the next level.
You may elect to file these tips under the “no-brainer” category, but you might want to internalize each and every tip just the same.
These tips are too important to include in a single article, so I chose to cut and piecemeal them to you one at a time to help insure internalization. Today is tip number one.…
— Travel Research Online
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Publishers Corner
Help Your Clients Know Themselves
by Richard Earls
Sunday April 02, 2017
The single most important thing that you can do for your client relationships is to make your clients feel special. Most of the service suppliers that your clients come into contact with every day do nothing to make them seem special - it is business as usual. That is why the exceptional service provider gets noticed. Think of the way in which certain exclusive hotel chains have built stories around themselves by doing no more than communicating the name of its guest to all of its personnel and then making sure the bellmen, the maids, the service staff all address the client by name.
There are a lot of ways to make clients feel special. A good CRM program is a…
— Travel Research Online
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One-to-One Interviews
Terri Burke (MCC, CTC) Managing Director of Avalon Waterways
 Terri Burke (MCC, CTC) has an extensive and varied travel background spanning over 30 years. Her travel industry career began as a frontline agent and includes executive positions with supplier and retail industry leaders including Norwegian Cruise Line, Holland America, Cruise Planners/American Express, AAA National and the Globus family of brands. As part of her travel industry career, she has successfully developed and coordinated two award-winning online travel agent universities and is a champion of travel industry education and accreditation. Through the Avalon Waterways Specialist program, Burke inspired travel professionals to become certified with this important online river cruise training…
— Travel Research Online
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TRO and The Travel Institute Scholarship Program
TRO believes ongoing training is important to the health of the travel professional. Therefore, we have partnered with The Travel Institute to assist travel agents to earn their Certified Travel Associate designation. TRO will be awarding a $100 scholarship to at least one attendee of TRO webinars each webinar. If you want to be considered for the scholarship you need only to register here:
http://www.thetravelinstitute.com/troscholarship/
and then attend TRO’s webinars. Winners will be selected and notified immediately after each webinar!
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Upcoming Training Opportunities
Get Into The Show with Events 365!
Thursday, April 13, 2017 at 1 pm EDT/10 am PDT
Please join Events 365, powered by Ticket Evolution, to learn how to effortlessly earn commissions on selling event tickets to over 70k exciting live events worldwide. From Broadway to Fenway, enhance your client’s travel experience by providing them access to hard to get-into events!
Register Now ➠
Experience deluxe river cruising with Emerald Waterways
Wednesday, April 12, 2017 at 3 pm EDT/12 pm PDT
Experience deluxe river cruising with Emerald Waterways Experience the Exceptional Emerald Value on one of Europe’s newest and best-designed river cruise fleets, Emerald Waterways. Voted Best River Cruise Line For Value by the discerning experts at Cruise Critic in both 2015 & 2016, our ships and river cruises are praised for their striking design, innovative highlights and contemporary approach, setting a trip with us apart from any other river cruise. During our webinar you’ll learn what’s new for 2017, what we have coming up in 2018, hear about our brand new promotions and find out about the re-launch of our online training tool, Emerald Specialist. Sign up today to join our Regional Sales Manager, Tom Van Dorn, to learn how you can build your business with Emerald Waterways.
Register Now ➠
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