Anita Pagliasso took a leap of faith in 1992. Following her passion for travel, she switched gears from owning a successful and thriving electronic manufacturing rep business in the heart of Silicon Valley, CA., to opening her home-based travel business, Ticket To Travel. In 1993, Anita accepted Gary Fee’s challenge to become the San Jose/Bay Area Chapter director, which during parts of her 20 plus year reign became the OSSN flagship chapter. 

Anita serves as the Conference Director for the Travel Agent Forums, where she is responsible for educational content, securing relevant authors, keynote speakers, travel industry top executives, and co-coordinating panels and panelists, all while working closely with the staff at Travel Show Marketing Group. 

Anita is also a charter Executive Board member and…

Strategy #1: Say “thank-you” to your good clients. Presumably, you have a few good clients who are currently “buying your act.” They appreciate what you have done for them, and at times they can be heard singing your praise to their friends.

I want you to contact five of these people to “thank them.” How easy is that? I want you to say “thank-you” to five of your “buds” for supporting your eating habits.

Don’t make this hard. Pick five customers who already know you, like you and trust you. You can contact them in any one of a number of ways. All you want to do is tell them how much you appreciate them. I want you to conjure up the courage to say “thank-you.” (This simple…

Onboard the Harmony of the Seas pre-inaugural sailing, Vicki Freed alluded that changes in Royal Caribbean’s group policy were forthcoming. At the time she didn’t have a timeline. In the past week, Royal Caribbean announced changes that will take effect on January 1, 2018. Although it’s not customary for cruise lines to give us a 10 month head’s up on policy changes, this is a major change and Royal Caribbean is making sure their travel partners are given plenty of time to adjust to the new policy.

What’s Changing?

In a nutshell, Royal Caribbean is changing how they calculate tour conductor credits. According to Freed onboard Harmony of the Seas, this change is in response to feedback they have received from travel…