by Chuck Flagg
Friday December 04, 2015

Have you ever wondered why a client left and started doing business elsewhere? From your point of view, you made all the right moves; all interaction with the client was pleasant and professional. You didn’t do anything wrong, however, a good client is now a former client. As kids will say today… WTF?

I think I figured it out—sort of. Sometimes it is nothing that was done or said. There is just a different set of circumstances that came up during the next interaction. Not good. Not bad. It dawned on me when I thought about a recent experience with a local kennel. The kennel I had been using for the nine years was an excellent facility for caring for my dog. After one boarding experience,…

Although there may not be any "do-overs" or "mulligans" in business these days, there is certainly time and rationale for "Do-Agains."

Let me explain:

I recently sent out a blast email promoting one of my books. In this case, I was featuring my 52-Week Sales Planner. What better time to start planning for a brighter future than right now? I wrote a sales letter and hit the button which sent my words out to internet…