Common Sense Reminders: Part 2
7. It is not enough to take care of customers. You have to care about them. Great service isn’t just a transaction. It’s a bond.
8. Don’t just solve problems – create opportunities. You can turn a slip-up into a lasting relationship. All companies make mistakes. Make good on your mistakes. Don’t forget: every mistake is a chance to prove how good you can be. Act wisely and you create a customer for life.
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