by Laura Frazier
Friday October 23, 2015

Someone wrote a crappy review about us. Here’s what we did about it.

We’ve all had that client: one minute things are going along smoothly, and then suddenly things start to go south. Maybe you didn’t respond to an email quickly enough. Maybe a well-intentioned friend gave them advice that completely contradicts the advice that you gave them. But there’s nothing worse than that nagging feeling that your client has suddenly lost confidence in you.

We did what most agents would do—we continued to try to work with the client. After all, things had gone so well for weeks, and we had several hours invested in this client. But then the client stops communicating. Usually this is where the…

1. To Feel Welcome: Who doesn’t enjoy the feeling that their presence is appreciated? I know I do. There is nothing as cold and unnerving as the feeling that you are not welcome in a particular environment. This is easy to address. Make others feel welcome, and they will reward you for doing so... in…