by Mike Marchev
Wednesday October 21, 2015

Things work when you make them work. Seems pretty simple, right?  Your job is to make things work. Pretty simple concept as well, right?  If so, then why isn't more of this type of stuff going on? Here are three ideas to think about as you map out the future for your agency.

The Lunch Meeting

Last week out of the blue, a subscriber of mine called and asked if they could meet over a salad and a cup of coffee—"just to brainstorm and explore a few opportunities." I did not know this person, but my calendar was clear so I agreed. I enjoyed lunch immensely and I now have a contact that might be useful for me someday. How did this meeting materialize? Someone asked me to…

Celtic Tours World Vacations has been a leader in providing customers with excellent travel experiences since 1972. We pride ourselves on bringing excellent tours to Ireland, England, Scotland and Wales and tours throughout Europe, with new and exciting itineraries added yearly, coupled with unsurpassed service and support provided to our customers. We offer a full range of touring services, from escorted motorcoach tours, to self-drive vacations, city-stays, and custom chauffeur drive and group itineraries. Your…

It still amazes me how so many companies still do not pay more attention to making their customers feel more comfortable. I won’t bore you with my true stories, but I do want to remind you of the following four facts: