by Mike Marchev
Wednesday October 07, 2015

When my internet provider bought out a competitor the switch made my life miserable. I had all sorts of problems, and let's just say that I wasn’t a happy surfer.

My local newspaper printed an article about the whole mess mentioning how clients were more than mildly upset. When I saw my cable company in the headline, my attention was drawn to the article. It said in effect, "Hey bub, if you are the recipient from this bogus treatment, I'm talking to you."

When the article stated that they were having trouble all over the country, they couldn't have impressed me less. I was concerned about New Jersey. I didn't care about Kansas and I don't care about Iowa. When they started to talk about how this problem was also affecting…

Before social media, the Internet, and cell phones, there was Sky Bird Travel & Tours. With over four decades at the front line of the travel industry, we’ve forged solid relationships with major airlines from all over the world. These airline partners trust us to pass along their best deals to our community of trusted travel agents. Competitive net fares from Sky Bird Travel & Tours provides financial advantages to our travel agents, so they…

You must give the communication skill called "listening" more than just lip service. You have to actually hear what the other person is saying and make every effort to understand what is being said.

Not listening to what others are saying is a mistake. Nobody cares about what you want or think, unless it ties directly to what your customer is interested in. I don't know how to make this complicated or drawn out. Once you get the customer speaking freely and comfortably about their ideas, wants, needs and desires, you're bound to witness a sale unfold before your very eyes. You’ll become a spectator and won’t have to say or do much more. Ask, and then listen. Repeat back to the speaker what it is…