Sometimes, no matter how much we try to help our clients, there are just some things that are completely out of our control.

I had finally convinced a long time friend that she needed to do a cruise. So she and a 30-year friend booked their first cruise with me to Alaska. It was a 10-day ‘end of the season’ cruise that was actually lower in price than some of the 7-day cruises - it was truly a good deal.

Through the 10-month course of servicing the booking, it became quite apparent that both of them had over-extended themselves. Even though they were getting a good deal, it was still more than either of them should have spent. Since she was a friend, I tried to get…

If you want to get to the top of this profession, you have to stop worrying about yourself and start thinking about helping others. Sounds absurdly simple. It isn’t.

Your primary goal is to stop selling and to start helping others.

When you try to sell, it appears to everyone that you are selling, and nobody I know enjoys being “sold.” But when you are legitimately openly and sincerely interested in helping people, you will have their undivided attention, and eventually the combination to their checkbook. Selling and helping are two entirely different…

by Elizabeth Cody
Tuesday October 06, 2015

Considered to be England's second city after London (although a local would argue the contrary), Manchester is a fun mix of historical culture and heritage mingling with modern gastronomy, cocktails, and trendy dance clubs. This dynamic city has an attitude all its own, reveling in the fun while simultaneously preening over its historical significance. The locals are always ready with a cheeky grin and ready to direct you to their favorite sight in the city or, if you ask nicely, their favorite pub for a…