by Mike Marchev
Wednesday September 16, 2015

Several years ago, Macy's closed a number of stores for declining profits. This came as no surprise (retail is tough), but the fact that a major department store with a long and storied history in my neighborhood was potentially closing... that was big news indeed.

Why? Because I didn't even know it still existed.

I drove by the store hundreds of times, but I never remember actually seeing the store. How could Macy’s management expect me to shop there if I didn't know there was a Macy's there? No wonder it had to…

After more than twenty years in business, AccessFares grew to become the industry leader in premium air travel.  AccessFares provides an unprecedented inventory of published and unpublished international flights in first, business, and premium economy, meaning that you the agent can offer your clients more for less.  Agents will be thrilled to know that AccessFares' prices are discounted up to 70% and offers highly coveted, hard-to-find unpublished airfares at significantly discounted pricing, letting you determine your own markup.

Most customers are getting tired of hearing companies chant the "CUSTOMER SERVICE MANTRA." Based on my experiences in the marketplace, chances are pretty good that most companies are full of baloney.

There are a great number of organizations out there who still don't know how to spell customer service, no less how to deliver it on a regular and consistent basis. TOO MANY!