by John Frenaye
Monday September 14, 2015

New customers are not the path to success in the travel business.

Huh?

Well, of course we all need some customers, but do not build your business plan solely around getting new ones. Instead, focus on retaining your old ones with repeat business. With satisfied repeat clients, you will have mini evangelists for your business all over the globe. So what are some tips for creating that satisfaction besides just sending them on a trip that went well? Here are a few…

For the next three weeks I am going to remind you of 15 Marketing Mistakes you need to eliminate from your daily program. I will highlight one each day to give you ample time to focus, reflect, and think about how you can avoid making these mistakes.

It is too easy to fall into the trap of simply hanging your shingle that reads "Open For Business." Yes, selling is a numbers game. Yes, there are millions of people who want and/or need your services. Yes, no matter what you do, some mud will stick now and then if you sling enough of it, resulting in a few new business…

by Richard Earls
Sunday September 13, 2015

Over the past couple of months I have racked up a serious number of air miles, mostly on domestic carriers.  Each trip demonstrated what everyone already knows: the flights are packed to capacity.  Fewer flights, tighter schedules, baggage restrictions, and a surlier than usual set of flight attendants and gate agents:  this, we are told, is the “new normal.”

But not everywhere. Hang with me here, beyond the airline discussion.

I contrast my recent flights on Delta, United, and American, with one I took last year on Thai Airways and another to London on British Air. The seats were comfortable. The flight attendants were friendly and service oriented. The food was well above the average, even in the coach class seats my budget afforded.  The entire experience was most pleasant.…