by John Frenaye
Monday June 15, 2015

Let me give it to you up front. Five simple words could save your business: Would. You. Like. Travel. Insurance?

A few weeks ago I read a horrifying story that might have some serious implications for a travel agent. A mother and child were essentially being held medically hostage in Mexico after her son fell ill onboard a Carnival ship. Most of us have been on a cruise before. Most of us know that we all cringe when we see the bill that is quietly slipped under the cabin door on the last night. But what if that bill were for tens of thousands of dollars?

And you were held until it was…

Zumba is a form of exercise designed to get the ol’ bod back into some semblance of order. While Mexico is a country known for a lot of stuff (the sombrero being just one of them), Zumba isn’t on the list. So what’s the deal?

Now that I have your attention, allow me to introduce you to a marketing tool I affectionately call “The Flyer Letter.”

  — Travel Research Online
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by Richard Earls
Sunday June 14, 2015

Don't we all want satisfied customers? People who are happy with a buying experience, according to business lore, tell three other people about their satisfactory experience. We all tend to "collect" satisfied customers we can point to as examples of our competence and proficiency as travel consultants. Most travel agents who have been in the business for any length of time can point to a small stable of satisfied customers.

Here's another piece of business lore, from our own industry. Out of 5 repeat cruisers, four will book with an agent other than the one who booked their first. I don't know if a similar statistic exists for other segments of the industry, but let's use cruise as…

Ismail Ismail is currently the Interline & Tariffs Officer at Precision Air Services Plc, joining the company in 2007.  His journey in the travel and tourism industry started in 2006, when he joined Anderson’s African Adventure, a tour operator company based in Arusha, Tanzania, as a Sales & Reservations Agent. He has worked in many different commercial departments within Precision Air Services Plc., including sales and revenue management. He also performs other duties as a Sales Executive of Precision Air Offline Markets.…