by John Frenaye
Monday June 01, 2015

Why is it that we never expect the unexpected? Two weeks ago I was looking forward to a fun-filled summer, several group tours that I planned on escorting, and spending time with my family and friends. And now it looks like most of my summer will be spent in physical therapy after taking a fall at a graduation ceremony when a hand railing gave way. Quadriceps tendon rupture. Surgery. Three to six months for a total recovery. Feel free to leave your horror stories in the comments!

So, here I am, a one-man operation (for all intents and purposes) for my agency, in one of the busiest times of the year looking at some surgery and a significant period of recovery. Thankfully I had some backup plans…

I attended a Home Trade Show and was introduced to a number of entrepreneurs in booths manned by good, hard-working individuals trying to make a living.

Some booth sitters came on stronger than others. Some caught my attention as I passed by. Others actually repelled me from their booth.

  — Travel Research Online
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by Richard Earls
Saturday May 30, 2015

A travel professional I speak with frequently called me the other day to talk about an idea for an article. She wanted to write about the need for agents to continually update their skill set in destinations, technology and sales techniques. I told the agent that I was impressed that she was so deeply interested in continuing education, and I asked her if the other travel agents in her agency felt the same way. She indicated that some did, but in general most seemed content to do things the way they had always been done, to service the clients the agency ownership put in front of them and to clock out at 5:00. I asked the agent what motivated her, and I really liked her answer:…