Destinations
48 hours in Portland
New flights make it easier to experience the weird wonders of this West Coast…
— The Independent
Is this the best town in all of Britain?
At once ancient and modern, The Sunday Times crowned Bradford on Avon the best in the…
— Globe and Mail

Tours and Activities
Restaurant Report: 27 in Miami Beach
The restaurant, in an Art Deco building just a few steps away from Ocean Drive, stands out for its unpretentious…
— New York Times
Up and walking - the first official stretch of the England Coast Path
As gulls wheeled above, and the North Sea thumped the shore below, I turned my back on Cromer Pier and headed…
— The Independent
9 Up-Close Animal Encounters
From feeding giraffes and kangaroos to cuddling pandas and wombats or swimming with dolphins and manatees, here's our selection of the best places to get up close and personal with exotic…
— IndependentTraveler.com

Cruise
Is Viking's new ocean ship the best value in cruising?
Viking chairman Torstein Hagen made the case today in a press conference aboard the upscale, 930-passenger…
— USA Today
Disney and AmaWaterways Add More Family River Cruises
Disney and AmaWaterways have added two more sailing dates to their new family-focused river…
— CruiseCritic.com

Transportation
U.S. airline CEOs: Europe made 'mistake' on Gulf carriers' access
Europe should have acted to keep the expansion of three big "Gulf Carriers" in check, the CEOs of the three biggest U.S. airlines said…
— USA Today
Frontier Airlines CEO steps down citing personal reasons
The CEO of Frontier Airlines resigned and was replaced by the carrier's chairman and president, who vowed to improve a record of frequent flight delays and customer…
— USA Today

Lodging
The world's most unusual hotels
Weird and wonderful hotels around the world, from spaceship treehouses to dog-shaped…
— Telegraph (London)
Newspaper offices reimagined as hotels
From rooms inspired by 1920s writers' offices to printing…
— The Independent

Other and Odd
Travel Industry Responds to Rise in Solo Sojourners
New and more affordable options are arising as more people, not all of them single, vacation on their…
— New York Times
Will global warming kill off skiing in North America?
With severe droughts blighting California and Washington State during the 2014/15 ski season, some experts say that climate change could threaten the future of snowsports in the United…
— Telegraph (London)

Today in History
The Eruption of Mount St. Helens
Mount Saint Helens had been largely quiet since the late 1850's. Some minor explosions occurred in the early part of the 20th century, but were quickly forgotten by all but a few…
— Travel Research Online
Editorial Musings
Defining customer service in the travel industry
by John Frenaye Monday May 18, 2015
What is your de finition of customer service? Maybe it is answering the phones by the third ring; or returning emails within 24 hours. Perhaps customer service to you is the little add-ons like destination guides or a little tchotchke gift. I know many agents that claim customer service is based on their knowledge or experience of travel. Some will claim that their professional affiliation or industry certifications are part of their customer service. I might suggest that these are all perks. But, is it truly customer service?
Customer service is truly much simpler than that: It is all about solving problems.
Think about it as a consumer. Whenever you go to a business, you are likely there because you have a problem. Not a problem as in…
— Travel Research Online Read the rest of this article »
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The 365 Guide
Let's Make It Non-Negotiable
A column in my daily newspaper was reporting on health the other day and gave a few reminders in a pull-out section. The headlines read:
“Set aside at least 30 minutes a day to exercise. Make it non-negotiable.”
— Travel Research Online Read the rest of this article »
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Publishers Corner
All Thumbs
by Richard Earls Sunday May 17, 2015
Technology is a wonderful thing. On our desktops are portals into the sum knowledge of mankind. Have a question? Get an answer. Better yet, we are no longer confined to our desktops as phone-sized devices allow us to carry our wireless connectivity with us wherever we go. Via social media, email, and texting, we are instantaneously and forever wired to each other.
Except when we aren’t.
How many times have you been with an associate, or perhaps even a close friend, only to have them continually and obsessively check their phone for messages and texts? What has become so urgent that we are no longer able to look the person to whom we are speaking in the eye and…
— Travel Research Online Read the rest of this article »
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One-to-One Interviews
Chris Coillet, VP Of North America For Back-Roads Touring
Chris Coillet has been in his current role as Vice President of North America with Back-Roads Touring for 8 months. He started in Hospitality after finishing university in Australia and completed his apprenticeship as a chef. He moved to London when he was 20 and decided to pursue a career that would give him the opportunity to fulfill his passion for traveling. He took every opportunity to travel around Europe, and after a few years headed home to Australia where he started for the Flight Centre Travel Group as a retail consultant, then made the jump in wholesale. After few years he was asked to head back to London to help grow the wholesale brand in…
— Travel Research Online Read the rest of this article »
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