by Mike Marchev
Wednesday January 21, 2015

Which of these two stories defines your organization?

#1 - I do the work.

I called a store and asked about a replacement glass cover for a kitchen light fixture. I was told that I would have to take a picture of the part and come into the store since they did not have a computer. I am not saying a computer makes or breaks a business. I am saying that the burden was quickly transferred onto my shoulders and what at first appeared as an easy fix was becoming more difficult by the…

Although I am not a big fan of mindless television, I sometimes find myself channel-surfing. I recently paused on a show titled, "Shark Tank". Optimistic entrepreneurs plead their case in front of four potential investors in the hopes of gaining interest in the form of “cash” in return for giving up a percentage of ownership.

One fellow approached the panel and suggested that his new idea would (could) compete with FedEx. Politely, but with a certain degree of alacrity, this fellow was dismissed, sans monetary contribution. He thought he offered something different, but what he was really doing was saying, “Me-too,…